Brocka, Bruce. Quality management : implementing the best ideas of the masters / Bruce Brocka and M. Suzanne Brocka. - New York : McGraw-Hill, 1992. - 408 p. : il. ; 24 cm. Incluye índice. ISBN: 1-55623-540-2 9781556235405 Subjects--Topical Terms: CALIDAD TOTAL--- ADMINISTRACION. LC Class. No.: HD62.15 B73