TY  - BOOK
AU  - 
ED  - SpringerLink (Online service)
TI  - Pro-active Dynamic Vehicle Routing: Real-Time Control and Request-Forecasting Approaches to Improve Customer Service 
T2  - Contributions to Management Science,
SN  - 9783642334726
AV  - HD30.23 
U1  - 658.40301 23
PY  - 2013///
CY  - Berlin, Heidelberg
PB  - Springer Berlin Heidelberg, Imprint: Physica
KW  - Economics
KW  - Computer simulation
KW  - Operations research
KW  - Economics/Management Science
KW  - Operation Research/Decision Theory
KW  - Production/Logistics/Supply Chain Management
KW  - Sales/Distribution/Call Center/Customer Service
KW  - Simulation and Modeling
N1  - Introduction -- Introduction to Tour Planning: Vehicle Routing and Related Problems -- The Considered RDOPG Applications -- Review of the Literature Related to the Considered RDOPG Applications -- A New Deterministic Real-Time Control Approach for RDOPG Applications.-A New Forecasting Approach for Generating Stochastic Knowledge.-The Proposed Tabu Search Solution Method. -- Computational Results -- Summary and Outlook on Future Work -- Appendix -- References.; ZDB-2-SBE
N2  - This book deals with transportation processes denoted as the Real-time Distribution of Perishable Goods (RDOPG). The book presents three contributions that are made to the field of transportation. First, a model considering the minimization of customer inconvenience is formulated. Second, a pro-active real-time control approach is proposed. Stochastic knowledge is generated from past request information by a new forecasting approach and is used in the pro-active approach to guide vehicles to request-likely areas before real requests arrive there. Various computational results are presented to show that in many cases the pro-active approach is able to achieve significantly improved results. Moreover, a measure for determining the structural quality of request data sets is also proposed. The third contribution of this book is a method that is presented for considering driver inconvenience aspects which arise from vehicle en-route diversion activities. Specifically, this method makes it possible to restrict the number of performed vehicle en-route diversion activities
UR  - http://dx.doi.org/10.1007/978-3-642-33472-6
ER  -