Schonberger, Richard J. <br/><br/>
Building a chain of customers :  linking business functions to create the world class company / 
Richard J. Schonberger. 
 - London :  Macmillan; The Free Press,  1990. 
 - 349 p. :  il. ;  24 cm. 
<br/><br/> Incluye índice. 
<br/><br/><label>ISBN: </label>0029279917 
<br/><br/><label>Subjects--Topical Terms: </label><br/>EFICIENCIA ORGANIZACIONAL--- ESTUDIOS.<br/>INDUSTRIA--- ADMINISTRACION.
<br/><br/><label>LC Class. No.: </label>HD58.9 S36